FREQUENTLY ASKED QUESTIONS
On the customer login page, click "Forget the password?" and type in your email address. A link will be sent to your email where you can change your password.
We're sad to see you go but we totally get it. Just hit 'Unsubscribe' at the bottom of the email newsletter.
We process all orders within 24 hours so you should receive updates within that time frame. Orders usually take 1-5 days depending on which warehouse it is being shipped from.
Definitely! Our website is secured which means that all your payment information is encrypted. Any customer information which includes the name, address, and emails is considered private and will not be shared with anyone.
To read more about our Privacy Policy, click here.
If we haven't packed and shipped out the items, we are able to cancel your order for any reason. You may contact Customer Service to get an update on your order.
In the rare event that you received a faulty or incorrect item, please email us at support@divecatalog.com.
Absolutely! Our Customer Service team is fully capable of helping you choose the right gear for you. You can message us via our live chat feature or email us at support@divecatalog.com.
The size guides vary from the different brands. You can check out size charts on the product page or here.
We will attempt to match and even beat any in-store, over-the-phone, and internet prices. The easiest way to do so is simply to place your order first and provide us with the price to match or beat. We will process the order if we can beat the price. If not, we will let you know that the order has to be canceled.
For more information, click here.
Returns within 30 days of the original purchase date
New with original packaging: Full money back.
New with damaged or no original packaging: 85% store credit.
Returns within 60 days of the original purchase date
New with original packaging: Full store credit.
New with damaged or no original packaging: 85% store credit.
We're sorry to hear that you weren't happy with your order. To start a return, please follow the instructions on https://www.divecatalog.com/pages/returns
Exchange policies are the same as the return policy for the 30 and 60 days but the conditions are more flexible. Please contact us regarding exchanges.
We do not accept any used items but we may make some exceptions with a partial refund or credit. You can send over your questions (with pictures of the item) and your order number to contact@divecatalog.com.
*Due to Covid-19 our order processing may experience some delays, if we will not be able to meet the standard deadline of the order we will contact you and let you know.
We will always try to ship your orders to you the fastest way possible without charging you extra.
We do this by using a combination of UPS, FedEx, and USPS. We choose the courier with the best rate and fastest shipping option based on your location.
To check out different lead times from the different shipping options, click here.
When we ship out your order, you will receive an email update that includes your order tracking number. You can also check out that information on your account page on the website. If you didn't get a tracking number, email us at support@divecatalog.com so that we can check the shipping status of your order.
Yes, we ship orders to PO boxes through USPS.
We ship throughout the continental United States, Hawaii, Alaska, and US territories.
Unfortunately, we are unable to do international shipping at this time.
DiveCatalog.com is an authorized dealer for all of the products that we sell*. We do not source our products through gray markets so all of the products you see will come with the original manufacturer's warranties. Each manufacturer has its own warranty policy and warranties may differ by the different types of products, please keep your receipt and register your products.
For more information on our Warranty Policy, click here.
Please email us at support@divecatalog.com and we can handle any warranty-related concerns on your behalf.
Yes, we use cookies to enhance your shopping experience on our website. Cookies help us remember and process the items on your shopping cart as well as help us understand our site traffic and interaction.
We collect information when customers sign up for the newsletter, create an account on the website, place an order, enter a contest or respond to a survey.
For more information on our Cookies Policy, click here.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.
You are automatically enrolled in our Rewards Program when you make a purchase or sign up for our newsletter. No additional steps required. It's that easy!
For every $1 you spend, you get 1 reward point.
Rack up points to earn coupon codes that will allow you to either get Free Shipping, Exclusive Discounts, or Store Credit!
You can rack up points to earn coupon codes that will allow you to either get Free Shipping, Exclusive Discounts, or Store Credit. And on your birthday, we also give exclusive discounts for your special day.
Simply log in to your account and click the tab "Rewards" to see options on how to earn points and spend your points. Note that you can only use (1) one coupon code per transaction on our website. We are unable to stack discounts on one order.
For a more comprehensive guide on how our Rewards Program works, click here.