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Frequently Asked Questions

What is DiveCatalog.com?

DiveCatalog.com is an eCommerce business dedicated to providing scuba divers of all types (recreational, professional, photographers, videographers, etc.) with high quality brand name products from reputable manufacturers.

How do you price your products?

Our products are priced at the lowest prices around. If you find another retailer selling a product we sell for a lower price, and are doing so legitimately, we will match their price. 

Note: If you find prices that are lower chances are you might be getting a gray market product from an unknown source. 

What is your returns policy?

DiveCatalog.com provides both a 30-day and a 60-day return policy. Restrictions may apply depending on the product being returned; however, most products can be returned in accordance with our return policies without much hassle. For more details, see our Returns Policy page.

How does DiveCatalog.com ship out orders?

Orders are usually shipped out via UPS, USPS, or FedEx. DHL and TNT is also available, but it must be arranged with our management. For more details, see our Shipping Policy page.

What warranties does DiveCatalog.com offer?

All products sold on DiveCatalog.com come with their respective manufacturer's full warranty. For more details, see our Warranty Policypage.

How long will it take for me to get my order?

This depends on what product(s) you have ordered. Orders usually ship out within one or two business days. However, some products have longer processing times due to any number of reasons (for example, it may be custom built or not normally stocked in a fully assembled form) and can take one or two weeks before it can ship out. On each product page, you will find an estimate on how long a product will take to be shipped out. Once an order ships out, the remaining time before you will receive your order depends on the shipping method you have chosen.

If you have an urgent order, please do Contact Us and we will see if we can get the product to you by your deadline.

What gear should I consider for scuba diving? What about for underwater photography and/or videography?

Check out our gear mini-guides for a brief primer on what gear should consider for your next underwater trip. You can find it by hovering over "Diving Gear Setups" in the navigation menu at the top of the page.

I still have unanswered questions or unresolved concerns.

If that is the case, please do Contact Us and we will get back to you as soon as possible!

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