Free and Easy Returns
Important: Keep these in mind
Customer Service:
Phone: (888) 701-4017
Email: support@divecatalog.com
Hours: Monday to Friday from 9:00 am to 5:00 pm (PST).
Faulty SCUBA diving gears pose safety hazards which may lead to bodily injury or even death. For this reason, DiveCatalog enforces a strict return policy to ensure products' quality and performance.
RMA approval is required prior to returning a product. RMA is valid for 7 calendar days for refund, exchange, or warranty claim. All unauthorized or expired RMA returns will be rejected.
Return policy here applies to DiveCatalog website purchase only (Amazon and eBay have different return policies).
Any package “damaged” or “not received” claim must be filed within 2 calendar days from “delivered on” date.
DiveCatalog takes fraudulent claims & scams seriously. We reserve the right to confiscate questionable products (ie. mismatch serial number) as evidence for legal actions.
Returns: What's the refund policy and restocking fees?
Full refund – New/Open Box item returned within 60 days from the purchase date.
20% restocking fee – New item returned with damaged packaging within 60 days from the purchase date.
50% restocking fee – New item returned as used within 60 days from the purchase date.
No refund – Item past 30 days from the purchase date.
Upon receiving the return item, it may take up to 7 working days to complete the refund process to reflect the refund amount on original payment method.
Exchange: What's the exchange condition and time frame?
New & Used items are eligible for an exchange within 60 days from the purchase date.
Warranty: What's covered and what's not?
All new products sold by DiveCatalog come with full manufacturer warranty. Contact DiveCatalog or check the brand's official website for warranty details (warranty rules and period varies).
Warranty does not cover products from misuse, physical damage, normal wear and tear, or alternation made by the owner.
No Returns or Exchange: Out of policy
Item past 60 days from the purchase date.
Final Sales products.
Special order or customize products.
Returns without RMA approval.
Instructions for Returns
1. Click here to go to the return portal.
2. Enter the order number and email/zip/phone number.
3. Click the Find My Order button.
4. Select the item(s) and quantity to return, click Next.
5. Select the reason for return, click Next.
6. Choose your return resolution, click Next.
7. Wait for approval.
8. Print out the prepaid shipping label.
9. Place your item(s) in the proper package. Please reuse the original packaging if possible.
10. Seal the package and tape the return label on the outside of the box.
11. Drop off your package to USPS.
Return Address
DiveCatalog
15 Hammond, Suite.308
Irvine, CA 92618
