Frequently Asked Questions
Cashback
How many store credits do I earn per order?
How many store credits do I earn per order?
- New products condition: 10% store cash back
- Open box/used items: 2% store cash back
Do I still get store cashback if I used a discount code?
Do I still get store cashback if I used a discount code?
Noβorders placed with a discount code arenβt eligible for cashback. If youβd like to earn cashback, place your order without applying a discount code.
Do I still get store cashback if I added free items to my order?
Do I still get store cashback if I added free items to my order?
Noβorders placed with a free gift arenβt eligible for cashback. If youβd like to earn cashback, place your order without applying a free gift.
How do I earn store cashback?
How do I earn store cashback?
- Place an order with us
- Signup to our newsletters
- Refer your friends
- Write product reviews or store reviews
How do I join the store cash back rewards program?
How do I join the store cash back rewards program?
Joining is easy and free! You just need to simply create an account with us.
When do I receive my store cash back after placing an order?
When do I receive my store cash back after placing an order?
You will receive your store cash back 5 days after placing your order, ensuring that your store cash are awarded shortly after your order is delivered.
If I bought something using store credit and return it, will I get store credit back?
If I bought something using store credit and return it, will I get store credit back?
Yes, any returns for purchases made with store credit will be refunded as store credit.
Do the store cash expires?
Do the store cash expires?
Yes, store cash expire 3 months after the date they were earned, and if no activity or orders are placed. We will send you reminders before your store cash expires so you have time to use them.
Do I get store cash back if I used store credits on my order?
Do I get store cash back if I used store credits on my order?
Yes, you can still earn store credits even if you used some on your order. The credits will be earned based only on the amount you actually paid.
What happens if I used my store cash before I submit a return?
What happens if I used my store cash before I submit a return?
If you used store cash before submitting a return for your order, the amount refunded may be adjusted accordingly, and you may not be eligible for a full refund.
How do I use my store cash?
How do I use my store cash?
Simply apply your earned store credits at checkout.
Do I still get cashback if I cancel an order?
Do I still get cashback if I cancel an order?
If you cancel an order, the store cash earned from that purchase will be deducted from your account.
Friend Referrals
How many times can I refer the same friend?
How many times can I refer the same friend?
Each friend can only be referred once.
How many friends can I refer?
How many friends can I refer?
You can refer as many friends as you likeβeach referral just needs to be a different friend.

